ADD-vance Privacy Notice

ADD-vance is a charity based in Hertfordshire. We provide training, information, advice, support, and coaching to people affected by ADHD, Autism, and related conditions.  We are committed to protecting your privacy and ensuring your personal information is handled securely and in accordance with the law.

Who This Notice Applies To

This notice covers personal and/or sensitive information collected from:

• People who use our services
• People who provide feedback or complaints
• Visitors to our website
• Subscribers to our newsletter
• Members and supporters, including donors
• Current and former staff and volunteers
• Applicants for roles at ADD-vance

Your Rights

Under data protection laws, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate or incomplete data
• Erase your data (except where legally required to retain it)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interest
• Data portability (in specific cases)

To exercise any of these rights, contact us at: herts@add-vance.org

How We Use Your Information

We collect and process personal information to:

• Deliver services and support
• Respond to feedback and complaints
• Communicate with members and subscribers
• Manage donations and Gift Aid
• Recruit and manage staff and volunteers
• Report anonymously to funders and regulators

We only collect the information we need and use it lawfully under bases such as legitimate interest, consent, or legal obligation.

Sharing Your Information

We do not sell, rent, or trade personal information.

We may share anonymised feedback with:

• Funders and commissioners
• Regulators and government departments
• Public reports and social media

We may disclose identities when investigating complaints unless anonymity is requested.

Storing Your Information

We store personal data securely and only for as long as necessary:

• Feedback: up to 5 years
• Complaints: up to 6 years
• Donations (Gift Aid): 6 years
• Volunteer and job applications: up to 6 months if unsuccessful
• Service users: up to 6 years after support ends

We do not transfer personal data outside the European Economic Area.

Newsletter Subscribers

We use Aweber to deliver our e-newsletter. Your contact details are stored securely and used only for this purpose. You can unsubscribe at any time, and we will delete your data.

Website Visitors

We use Google Analytics to collect anonymous data about website usage. We do not identify visitors or attempt to do so. If we collect identifiable data (e.g. via forms), we will explain why and how it will be used.

Cookie Policy

When you visit our website, we may place small files called cookies on your device to help us improve your experience.

What Are Cookies?

Cookies are text files that store information about your visit, such as preferences or login status. They help us understand how visitors use our site and allow us to improve functionality.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g. via Google Analytics).
• Functionality cookies: Remember your preferences and settings.

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your experience on our site. For more information, visit www.aboutcookies.org or www.allaboutcookies.org 

Data Breaches

If a personal data breach occurs, we will:

• Notify affected individuals promptly
• Report to the Information Commissioner’s Office (ICO)
• Provide guidance on how to complain to the ICO

Contact Us

If you have concerns about how we handle your data, you can contact us directly or raise a complaint with the ICO:

• Website: www.ico.org.uk
• Phone: 0303 123 1113

ADD-vance Details

• Registered Charity No: 1158968
• ICO Registration No: ZA047375
• Registered Office: Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield, AL10 0RN