Neurodiversity Support Hub
Every member of our helpline team is a parent or carer of a neurodivergent child, and also has their own professional background. When you call the Neurodiversity Support Hub, you aren’t just speaking to an advisor, you are speaking to someone who truly understands.
Whether you need practical advice, emotional support, or simply a listening ear, we’re here for you.
Neurodiversity Support Hub - how to get in touch
Support Hub hours:
Term time: Mon, Wed & Fri: 9am – 1pm
Tues & Thurs: 9am – 3pm
Weds evenings (by appointment only): 7pm – 9pm
School holidays: Mon – Fri: 9am – 1pm
Leigh-Anne's story
When Leigh-Anne felt overwhelmed and alone after withdrawing her son from school in crisis, calling our Neurodiversity Support Hub became her turning point. Today, with the right guidance and advocacy, both of her neurodivergent children are happy, settled, and thriving in school.
Wednesday evening appointments
We know that for many parents and carers, the daytime is busy with work, school runs, and looking after children. Our Wednesday evening appointments offer a dedicated, quiet space for you to speak with a member of our team. Appointments are 30 minutes duration and available during term time only.
How to book your appointment:
1. Pick your time: select a Wednesday date on the calendar below (term time only) and choose a time slot that works for you.
2. Enter your contact info so we know how to reach you.
3. You’ll receive an instant confirmation email with all the details for your call as well as a reminder 1 hour before the start of your appointment.
Are you a professional working with families in Hertfordshire?
Our helpline isn’t just for parents and carers, we welcome calls from professionals too. Whether you have specific questions, need advice on signposting, or want to understand the lived experience of the families you are working with, our team is here to help.
Helpline: 01727 833 963
Email: supporthub@add-vance.org
Would you like to display our Neurodiversity Support Hub poster in your workplace? Please click on the button below to download it.
As part of our contracts with Hertfordshire County Council and other funders, personal data that ADD-vance collects to enable us to offer services, is anonymised and shared via secure email. This is part of our monitoring processes. If you require a copy of our privacy policy, please email and request this via herts@add-vance.org
